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Each and every member of VICO, from management down, strongly believe that excellent customer service and competitive pricing are the keys to success in securing and retaining all our customers. VICO offer a service that is committed to achieving total customer satisfaction. Our highly trained and motivated staffs are always prepare to assist and advise our customers, dedicated to provide the very best personal and professional service possible. Our customer base has been expanded by building a one to one relationship with each individual client and our size and flexibility enables us to provide a custom-tailored service approach to your business. VICO differentiates itself from the competition in the way we concentrate in developing the Vietnam market. In 1997, our first Vietnam office was opened in Ho Chi Minh City. In addition, we have established a network of agents in all major countries who are qualified to service the needs of our customers. Also, our network of offices in China covers all major centres of commerce and they are all equipped to provide a full range of forwarding services. The nature of our industry has been changed, customers are looking for more valued-added services. Our recognition and understanding of this situation is a primary driving force as we set the future direction of our company. We view it, as of paramount importance, that our customers and ourselves work together as closely as possible at all times, which means having excellent lines of communication, personal attention and a service which goes beyond the normal confines of the forwarding industry. |
